Hi-Tech companies are both innovators of technology and users of most innovative IT products to run their business processes. Boredbees has been working with several technology companies in different areas to develop their products, test them, provide technical support to their products, implement their products in user environments and integrate them with other components in the user IT environment.
Hi-Tech companies constantly break new ground in product innovation. To maintain their market edge, they must effectively manage complex supply chains, agile operations and diverse sales and distribution channels. A combination of enterprise software alignment and robust business analytics/Big Data solutions can enable this leadership strategy. High Tech Software generally is responsible for self-sufficiency.
High Tech Software generally has the following responsibilities:
- Coordinates with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Answers customer and field support questions; provides guidance and support for product integration and infrastructure issues.
- Identifies, documents, and reports design, reliability and maintenance problems and bugs.
- Coordinates with field support specialists and customers to address and resolve problems, and enhance product usage.
Our experience in building, testing, supporting and implementing hi-tech software products at the creators of these technology, have allowed us to be in the forefront of many technology paradigms. Our Hi-Tech software professionals have been able to use this experience and translate it into the IT and business environments of other end users of these technologies in multiple industries. In many situations our professionals working on projects in different verticals have been able to help those customers by learning about the special nuances from our teams working at the respective technology companies. This has helped those technology companies in terms of customer satisfaction as well the user companies for faster time-to-market.